Emotional Intelligence, a different way of being smart, is a key to high performance at all levels, particularly for outstanding leadership.Emotional Intelligence is the capacity to recognize our own feelings and those of others, and to manage emotions effectively in ourselves and our relationships. It is about much more than just having empathy or being “sensitive”.
Emotional and social competencies are each a learned capacity, based on Emotional Intelligence, which contributes to effective performance at work – and often greater satisfaction in life as well.
There are four parts, or domains, in the Emotional and Social Intelligence Model of Professor Daniel Goleman:
Within each of these four domains nest learned competencies based on the underlying ability that make people outstanding performers in the workplace. These are skills that can be developed, just as you can improve upon anything that you practice regularly.
Richard Boyatzis, a business professor at Case Western Reserve University, and Daniel Goleman analyzed the range of competencies that companies identified in their outstanding leaders. They distilled them down to twelve generic competencies that embody the core of distinguishing abilities of leaders in organizations across a broad spectrum of industries.
Based on their findings, Goleman and Boyatzis developed a 360-degree rating instrument called the Emotional and Social Competency Inventory (ESCI). A 360-degree assessment instrument has leaders rate themselves, and also be rated by the people whom they trust and whose opinions they value. This gives the fullest picture, combining a self-assessment with the same evaluations by other people.